Case Study

System for detecting attempted fraud in flight bookings

Monitor and secure booking systems to prevent manipulation

Electronic booking systems have become an indispensable part of today's business world. However, the more complex the processes they handle, the higher the risk of manipulation. For an airline, we developed a system that detects and blocks attempted fraud in flight bookings and provides all data for legal prosecution and claims for damages.


The pricing of airline tickets is influenced by a multitude of factors that change dynamically in the respective booking context. 

It is essential for airlines to ensure that all the conditions on which they are based are taken into account when purchasing a ticket in order to secure the desired ticket price. 

At the same time, the complexity of these parameters and of the entire booking process could allow fraudulent travel agents to manipulate data and processes during the booking process to the detriment of the airline.

The system then grants them pricing options that are not designated, so the airline loses money on these bookings.

Our contribution

For an airline client, we developed a system with a web interface that analyses bookings for violations of terms and conditions based on defined rules and cancels them in case of fraud.
During the implementation phase, our team continuously developed the requirements for necessary extensions and system adaptations. We also managed the communication processes between the core project team, the users, the team responsible for method development and the test team. Essential to the success of the project was the special expertise of the VIA Software team, whose members are not only experienced system analysts but also have an academic background in applied mathematics

Benefits for the Client

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